- What types of animals are permitted in the cabin of the aircraft?
- Dogs and cats weighing up to 8 kg, including the travel carrier, are permitted. Larger dogs are allowed if they are trained guide dogs.
- What are the size and weight restrictions for animals allowed in the cabin?
- Animals must weigh up to 8 kg (including the carrier). There's no size restriction for guide or assistance dogs.
- What are the specifications for in-cabin pet carriers, including dimensions and materials?
- Carriers should be soft, clean, leak-proof, scratch-resistant, and not exceed 118 cm (55 x 40 x 23 cm).
- Are there specific requirements for cargo pet boxes, and if so, what are the size guidelines?
- The International Air Transport Association (IATA) regulations are followed. They dictate the conditions, appearance, and minimum size.
- What is the pricing structure for bringing a pet on board, and are there any additional fees or charges associated with it?
- An additional fee of EUR 150/CHF 170/USD 170/CAD 220 per animal applies when traveling via certain airports.
- Is there a limit to the number of pets allowed on a single flight?
- Yes, there's a limit on the number of pets per flight, both in the cabin and in the hold.
- Are there breed restrictions or specific health requirements for pets traveling in the cabin or cargo hold?
- Short-nosed breeds are only accepted in the cabin due to health risks, and pets must be clean and healthy.
- What documentation or health certificates are necessary for traveling with a pet?
- Original versions of import, export, transit papers, and health and vaccination certificates are required.
- Are there any temperature-related restrictions for pet travel, especially in cargo?
- The policy mentions that the conditions in the hold are pleasant even on longer flights, but no specific temperature restrictions are mentioned.
- What are the procedures for booking a flight with a pet, and can I do it online?
- Booking should be done in advance, and forms need to be filled out, but it's not clear if it can be done online.
- Are there any special requirements for international travel with pets, such as quarantine or additional documentation?
- The rules may vary by destination, and animals may only be imported as cargo to certain countries.
- Is there a dedicated support line or customer service team for pet-related inquiries and assistance?
- The Service Centre will assist with bookings and answer questions, but a specific pet-related support line is not mentioned.