- What types of animals are permitted in the cabin?
- Only trained assistance dogs are permitted in the cabin. Cats, dogs (as pets), and all other animals travel as checked baggage only. Emotional support dogs, comfort dogs, companionship dogs, and assistance dogs-in-training are not accepted as assistance dogs.
- What is the maximum weight allowed for a pet in the cabin?
- There is no weight limit stated for assistance dogs in the cabin. Pet cats and dogs travelling as checked baggage must have a combined weight (pet plus container) not exceeding 32kg; if over 32kg, arrangements must be made through a cargo agent.
- What are the carrier size requirements for in-cabin pet travel?
- Pets (cats and dogs) do not travel in the cabin. Assistance dogs may travel in the cabin without a carrier, but must be leashed or harnessed at all times. Smaller assistance dogs may sit on the passenger's lap; larger ones must sit on the cabin floor in front of the passenger seat.
- Can pets travel in the cargo hold, and what are the requirements?
- Yes, cats and dogs can travel as checked baggage in the temperature-controlled bulk cargo hold. Pets must be at least 3 months old, not belong to a prohibited breed, and must not be pregnant. The container must conform to IATA standards with appropriate ventilation, food/water bowls, and sizing based on pet measurements. Maximum container height is 70cm (A350), 60cm (A380), 101cm (B777), or 111cm (B787). Pets are not accepted on B737-operated flights or on SQ21/SQ23 from New York/Newark.
- What are the fees for traveling with a pet?
- Pets and their containers are not included in free checked baggage allowance and are charged as additional baggage. For all flights except USA routes, charges are based on total weight of pet plus container (weight concept). For USA routes, the pet and container are each charged as an additional piece (piece concept). Pre-paid and discounted rates are not available for pet carriage. Assistance dogs travel free of charge.
- Is there a limit on the number of pets per passenger or per flight?
- Each pet must be in a separate container. Puppies or kittens from the same litter (3–6 months, under 14kg each) may share a container with a maximum of two per container. No explicit limit on number of pets per passenger is stated.
- Are there any breed restrictions for pets traveling in the cabin or cargo?
- Yes. For checked baggage (cargo), prohibited dog breeds include Akita, Boerboel, Boston Terrier, Boxer, Brussels Griffon, Bulldogs (American/French/English), Chow Chow, Dogo Argentino, Fila Brasileiro, Japanese Chin, Lhasa Apso, Mastiffs (Neapolitan, Dogue de Bordeaux), Perro De Presa Canario, Pit Bulls, Pugs (and Pekingese), Shar-Pei, Shih Tzu, Brachycephalic Spaniels (Cavalier King Charles, English Toy Spaniel, Tibetan Spaniel), Tosa, and all crossbreeds/brachycephalic breeds. Prohibited cat breeds include British Shorthair, Burmese, Exotic Shorthair, Himalayan, Persian, Scottish Fold, and all crossbreeds/brachycephalic breeds. For assistance dogs in the cabin, restricted breeds (requiring extra documentation, muzzle, and harness) include Akita, Boerboel, Bull Terrier, Doberman Pinscher, Dogo Argentino, Fila Brasileiro, various Mastiffs, Perro De Presa Canario, Pit Bulls, Rottweiler, Shepherd Dogs, and Tosa.
- What documents and health certificates are required to travel with a pet?
- For pets travelling out of Singapore: export license, indemnity form, veterinary health certificate, rabies vaccination letter, transshipment license (if applicable), pet's passport (if applicable). For pets travelling to or transiting Singapore: import/transshipment license (valid 90 days), indemnity form, veterinary health certificate, vaccination records with microchip number. For dogs imported into the USA: US Dog Import Declaration Form. Country-specific requirements may also apply; check with departure, transit, and destination countries.
- How do I book a flight for my pet, and can I do it online?
- Contact Singapore Airlines at least two weeks before departure to arrange pet travel. You cannot book pet travel online. At check-in, arrive at least 2 hours before departure (3 hours if departing from the USA) and check in at the same counter as yourself with all required documents and the signed indemnity form.
- Are there special requirements for international travel with a pet?
- Yes. Every country has its own requirements. Pets cannot be transported into/out of Australia, Brunei, Denpasar (Bali), Houston, London Gatwick, Manchester, New Zealand, South Africa, into Dubai, into Hong Kong SAR, or into London Heathrow. For India travel, additional certificates and licenses from AQCS are required. For USA travel, a US Dog Import Declaration Form is required. For transit through Singapore over 6 hours, pets are held by SATS ground handling in an air-conditioned area. Consult the IATA Travel Centre and destination embassy/consulate for destination-specific regulations.
- Are there temperature-related restrictions for pets traveling in the cargo hold?
- Pets are not accepted on Boeing 737-operated flights as there is no temperature control in the cargo hold on those aircraft. On all other aircraft types, the bulk cargo hold is temperature controlled. Temperature conditions may vary between cargo and passenger cabins.
- What is the airline's policy on sedating pets during travel?
- Do not administer any sedatives or tranquilisers to your pet before or prior to the flight.
- Is there a dedicated contact for pet travel inquiries?
- Contact your local Singapore Airlines office for pet travel arrangements. You must do so at least two weeks before departure. For assistance dog inquiries, contact your local Singapore Airlines office at least 48 hours before departure.