JAL (Japan Airlines) Pet TravelJL

What types of animals are permitted in the cabin?

Cats and dogs are not permitted in the passenger cabin as pets on JAL flights. They are transported in the bulk cargo compartment as checked baggage. Service dogs (including psychiatric service dogs, alert dogs, guide dogs, hearing dogs, and mobility assistance dogs) are accepted in the cabin on flights to/from the US (including Guam and Hawaii) and Canada, with advance procedures required at least 48 hours before departure.

Can pets travel in the cargo hold, and what are the requirements?

Yes. Dogs and cats travel in the bulk cargo room, which is temperature- and humidity-controlled. Advance reservation is required. Each aircraft accommodates a limited number of crates, and the acceptable size and number vary by aircraft type. Crates must meet IATA standards and be owned by the passenger. Only one pet per crate is allowed. Passengers must check in at least 120 minutes before departure. Required documentation includes a signed letter of consent, export quarantine certificate, import/export permits, health certificate, and any other documents required by the destination country.

Is there a limit on the number of pets per passenger or per flight?

Each aircraft can only accommodate a limited number of crates. The acceptable size and number of crates vary by aircraft type. Only one pet can be carried per crate. The total number of pets per passenger is not explicitly stated, but availability is subject to confirmation after reservation.

Are there any breed restrictions for pets traveling in the cabin or cargo?

French Bulldogs and Bulldogs are not accepted on any JAL flights. Brachycephalic (snub-nosed) dog breeds that are sensitive to heat require particular attention, especially during summer travel.

What documents and health certificates are required to travel with a pet?

Required documents include: a signed letter of consent (waiver), export quarantine certificate (if required by the exporting country), import/export permits, health certificate, import certificate, and vaccination certificate (for international cargo). Dogs traveling to the US must meet additional CDC entry requirements. The passenger is solely responsible for confirming and preparing all documentation.

How do I book a flight for my pet, and can I do it online?

Advanced reservation is required to ensure space is available in the aircraft cargo compartment. Passengers should contact the JAL Contact Center. For unaccompanied international cargo, bookings are typically made through a freight forwarder. Online booking for pets is not mentioned as an option. It may take several days to receive confirmation of whether your pet can be accommodated.

Are there special requirements for international travel with a pet?

Yes. Requirements vary by destination country and may include an export quarantine certificate, import/export permit, health certificate, vaccination certificate, and import certificate. For dogs traveling to the US, additional CDC entry requirements must be met. Passengers must contact the quarantine office, embassy, or consulate of their departure and arrival countries prior to travel. JAL cannot be held responsible for problems arising from incomplete customs paperwork.

Are there temperature-related restrictions for pets traveling in the cargo hold?

During summer (May 1–October 31), daytime travel is advised against due to heat and humidity. Extra caution is required for puppies, elderly dogs, and brachycephalic (snub-nosed) breeds. During winter, caution is advised for pets sensitive to cold. The bulk cargo room is air-conditioned, but temperatures may be affected by outside conditions during transport, loading, and unloading.

What is the airline's policy on sedating pets during travel?

JAL recommends consulting with a veterinarian before traveling if your pet has a respiratory condition, cannot regulate body temperature well, has lost appetite or had diarrhea on previous flights, has a condition physiologically ill-suited for air travel, or tends to become stressed in dark places. No specific sedation policy is stated.

Is there a dedicated contact for pet travel inquiries?

Yes. Passengers should contact the JAL Contact Center for information about pet travel conditions and reservations. For special assistance (including service animals), residents in Japan should contact the Special Assistance Desk, and overseas residents should contact the nearest JAL branch or business office.

Source: Official pet policy page ↗