- What types of animals are permitted in the cabin?
- Cats and dogs are permitted in the cabin (PETC). Only dogs are accepted as service animals (SVAN). Dogs and cats are accepted as emotional support animals (ESAN).
- What is the maximum weight allowed for a pet in the cabin?
- No specific combined weight limit is stated for standard cabin pets (PETC). Emotional support animals (ESAN) must have a maximum weight of 26 lbs / 12 kg.
- What are the carrier size requirements for in-cabin pet travel?
- The carrier must fit under the seat in front of you. For emotional support animals (ESAN), maximum dimensions are 22 in long x 12 in tall. Specific dimensions for standard PETC carriers are not stated on the pages reviewed.
- Can pets travel in the cargo hold, and what are the requirements?
- Yes. Cats and dogs can travel as checked baggage (AVIH) in the aircraft hold. Your pet must always travel on the same flight as you. A rigid carrier with solid roof, ventilation on all four sides, and screw-type lateral fasteners is required. Cats and dogs under 4 months of age and all brachycephalic breeds are not accepted. For flights from Paris or Amsterdam, the request must be made at least 72 hours before departure. Pets can also be shipped as air freight via Aeroméxico Cargo.
- What are the fees for traveling with a pet?
- Cabin (PETC): Domestic low season 1,420 MXN; high season 1,785 MXN. International low season 170 USD/EUR/GBP/CAD; high season 176 USD/EUR/GBP/CAD — per segment. Checked baggage (AVIH): Domestic low season 1,680 MXN; high season 2,050 MXN. International low season 265 USD/EUR/GBP/CAD; high season 271 USD/EUR/GBP/CAD — per segment. Service and emotional support animals travel at no additional cost.
- Is there a limit on the number of pets per passenger or per flight?
- For Aeroméxico Cargo shipments, if you wish to send more than 5 animals, you must contact a sales executive or Aeroméxico Cargo advisor for evaluation and confirmation. Specific per-passenger limits for cabin travel are not stated.
- Are there any breed restrictions for pets traveling in the cabin or cargo?
- Yes. All brachycephalic (snub-nosed) dog and cat breeds are restricted. Restricted dog breeds include: Affenpinscher, American Bully, American Staffordshire Terrier, American Pit Bull Terrier, Boston Terrier, Brussels Griffon, Boxer (all), Bulldog (all), Bullmastiff, Cane Corso, Cavalier King Charles Spaniel, Chow-Chow, Dogue de Bordeaux, Dogo Argentino, English Toy Spaniel, Japanese Chin, Lhasa Apso, Maltese, Mastiff/Mastín (all), Newfoundland, Pekingese, Presa Canario, Pug (all), Saint Bernard, Shar-Pei, Shih Tzu, Tibetan Spaniel, Yorkshire Terrier. Restricted cat breeds include: Burmese, Himalayan, Persian, Exotic Shorthair.
- What documents and health certificates are required to travel with a pet?
- A valid health certificate is required. For emotional support animals (ESAN), a certificate prescribed by a psychiatric physician is required. For endangered species, a CITES certificate is required.
- How do I book a flight for my pet, and can I do it online?
- You can request pet transportation through Aeromexico's Call Center at 1-800-237-6639 or at the airport. For flights from Paris or Amsterdam, the request must be made at least 72 hours before departure.
- Are there special requirements for international travel with a pet?
- International flight fees apply per segment (low season: 170 USD for cabin, 265 USD for checked hold; high season: 176 USD cabin, 271 USD hold). For flights departing from Paris or Amsterdam, the request must be made at least 72 hours in advance. Passengers are responsible for complying with all applicable national laws regarding animal protection at origin, destination, and transit countries.
- Are there temperature-related restrictions for pets traveling in the cargo hold?
- Yes. Some species are sensitive to temperature. The minimum temperature for safe transport is 7°C and the maximum is 35°C.
- What is the airline's policy on sedating pets during travel?
- Sedation and tranquilizers are strictly prohibited for cats and dogs. They are also not recommended for other species, as the effects of medication at extreme altitudes can be unpredictable and may affect the animal's health. Consult your veterinarian for more information.
- Is there a dedicated contact for pet travel inquiries?
- Yes. You can call Aeromexico at 1-800-237-6639 (toll free). For Aeroméxico Cargo, call (55) 5133 0237 or the Call Center at 01 (55) 5133 4050.